Overview
Direct messages (also known as DMs) are private conversations between you and someone else that isn’t visible to the public. The Direct Messages page brings all your messages from your connected social accounts into one easy-to-manage place. Instead of jumping between different apps, you can view, reply, and stay on top of your conversations all within Engage+ Content Marketing.
Each direct message is time-stamped, so you always know when the conversation happened and can quickly jump back in if needed.
How to navigate to direct messages
In the left-hand menu, go to the Activity Feed section, then select ‘Direct Messages’.
Note: At this time, only direct messages from Instagram and Facebook will show here.
How to read and reply to direct messages
On the Direct Messages page, you can:
- Read incoming direct messages.
- Reply directly to messages received through your linked Facebook Business Page or Instagram Business Profile (connected to your Facebook Business Page).
Important details about direct messages
- Instagram direct messages: You must respond within 7 days or the message window will expire.
- Message length: Direct messages can have a maximum of 1,000 characters.
- Jump to conversation: Click the grey date/time stamp to go directly to the full direct message thread